Pricing Features Request a Demo

Billing

Published 25 October 2022

There's nothing more important than balancing income and expenses when running a business. That's why we've built our new billing system. Everyone receives a regular bill, you'll know when to expect our invoice and with the app's new billing section, you can keep an eye on your spend.

Email - Invoice - CSV

However often you choose to receive your invoices, when they arrive, they'll be on the first of the month.

You'll get an email with a summary of the previous period's assessments, task management access and one-off charges. Attached to the email will be an invoice and a CSV breakdown.

Billing Invoice

Payment

Invoices arrive on the first of the month and we request that you make payment within 28 days. Payment is made by bank transfer. Our banking details are provided on the invoice.

Recognition of Payment

When we receive your payment, a thank you email will be sent so you know it arrived safely.

Reminders

If you send payment within 14 days of the invoice being issued, you won't get any reminders.

  • We'll remind you on the 14th, 7 days before payment is overdue. This is polite nudge to help you plan your payments.
  • If the payment becomes overdue which means we haven't received it within 28 days of issuing your invoice, we'll let you know and advise you that your RiskBase account will be paused if payment isn't received within the next 14 days.
  • At 42 days or 14 days overdue, RiskBase will pause your account. You won't be able to sign-in, perform assessments, manage assets, or download reports. In this case, no data would be deleted, and full access would be restored as soon as we received your payment.

Track Your Spend on the App

You can now keep track of all unbilled charges on the app avoiding any surprises on invoice day.

Go to the App > Settings > Billing.

Billing Section of the App

The billing section allows you to:

  • View the current periods spend.
  • Press on the current period's row to download/share a CSV breakdown of all unbilled charges.
  • View/Download/Share previous invoices and CSVs.

Billing Section of the App

Move To the New Billing

We will eventually move all our clients to the new system but if you want access to the new billing tools now, get in contact and we'll switch you over.

Learn how to set up billing.

Back

Support